General Enquiries
How much does shipping cost? How long does shipping take?
Delivery Duration : 3 -5 working days
Shipping Charge : Flat rate $10 (Free Shipping with Min. spend of $200)
Delivery timeframes include the packing of your order upon confirmation.
Do you have a showroom to see the actual products?
Yes, we do. Feel free to visit us at 18 Genting Road Singapore 349477 (Level 2)
How do I change my delivery information?
Please reach out to us at onlinesales@capital.com.sg as soon as you'd like to make any changes and our team will do its best to help, and if your order has been picked up by the courier before we can relay your request, you will not be able
to amend your delivery information.
Do you deliver on weekends?
Yes, for local orders in Singapore we deliver on Saturdays from 11am - 8pm.
Returns & Exchanges
Can I return my order?
Should you wish to cancel an order, kindly notify us in writing to onlinesales@capital.com.sg within 7 days from the date of delivery with a
valid Order Reference number.
The return policy is applicable only for the following situations:
- the Product/s is in re-saleable condition (e.g. the Product/s is in its original packaging and has not been used)
- item purchased as part of a set must be returned as a whole set
An additional transportation fee of $10 for collecting the return product/s; unless the customer makes their own trip to Capital Marketing (S) Pte Ltd to do
the return.
An administrative charge of $25 of the returned and/or replaced Product/s per
order.
For the avoidance of doubt, the costs of the initial delivery of the returned products are not refundable. The fee will be deducted from your refund.
Can I exchange items in my online order?
We do not offer exchange for our products at the moment. However, we do have a Return policy which you may refer to for more information.
Do you provide cash refunds or refunds via my original payment method?
All refunds will be issued to your original form of payment after deducting the necessary fees.